干貨 | 酒店總機(jī)常用英語，你都知道嗎？

1. Hold on，please !

請(qǐng)稍等！

2. The line is busy，please call back later.

對(duì)不起，電話占線，請(qǐng)您稍后再撥。

3. There’s no answer，Would you like to leave a message？

電話沒人接，您是否需要留言？

4. Who would you like to speak to？

請(qǐng)問您找那位？

5. Sorry , there's no guest with that name.

對(duì)不起，沒有這個(gè)姓名的客人

6. Would you like to repeat the number ?

請(qǐng)您再說一遍好嗎？

7. Could you speak a little louder , please.
請(qǐng)您大聲一點(diǎn)好嗎？

8. Could you speak slowly ,please?

請(qǐng)說慢一點(diǎn)！

9. I'm afraid you dial the wrong number . here is xx hotel operator.

恐怕您撥錯(cuò)了號(hào)碼，這里是XXX酒店總機(jī)。

10. I'll put you through to the information desk.

我將幫您把電話轉(zhuǎn)到問訊處

11. 來電方需要留言：
A. Could you please give me the message , sir / madam?

請(qǐng)告訴我您的留言內(nèi)容

B. Thank you for calling , I 'll relay the message to Mr./Mrs.

請(qǐng)放心，我一定將您的意思轉(zhuǎn)達(dá)給X先生/小姐，謝謝您的來電，再見。

1. If you need outside call, please dial “9” first, and then the number.

要打外線的話，請(qǐng)先撥“9”，然后撥電話號(hào)碼。

2. One moment, please. 請(qǐng)稍等。

3. Would you like to wait?

您愿意等會(huì)嗎?

4. I’ll switch you to room 1501. 

我給您轉(zhuǎn)到1501房。

5. The line is busy, would you mind calling back later ?

電話占線，您待會(huì)再打來嗎?

6. I’ll transfer your call, You hold the line, please.

我給您轉(zhuǎn)，請(qǐng)別掛機(jī)。

7. I’ll connect you to Mr. Smith’s room straight away.

我會(huì)把您的電話直接接到史密斯先生房間。

8. Just a moment, sir. I’ll put you through.

稍等會(huì)，我替您接過去。

9. You’re through / The line is free.

線通了。

10. May I tell him who is calling ?

能告訴我誰的打電話給他嗎?

11. I’m afraid I cannot transfer calls from the house phone. Could you dial the number directly, please.

我恐怕我不能直接轉(zhuǎn)房間之間的電話，請(qǐng)直接撥。

12. Mr. Smith, someone wants to speak to you.

史密斯先生，有人打電話給您。

13. Would you like me to place the call for you ?

您想接這個(gè)電話嗎?

1. I’m sorry, sir. Mr. Smith is not in, would you like to take a message to him ?

對(duì)不起，先生，史密斯先生不在，您需要留口信嗎?

2. Shall I ask him to return your call ?

我要請(qǐng)他回您電話嗎?

3. I’m afraid we can only take simple messages.

抱歉，我們只能轉(zhuǎn)達(dá)簡短的口信。

4. I will convey your message.

我會(huì)轉(zhuǎn)達(dá)您的口信。

5. The line is busy.(engaged)

電話占線。

6. May I know who is calling ?

我能知道是誰的電話嗎?

7. OK, go ahead, please.

請(qǐng)說。

8. Is that the complete message ?

您的口信說完了嗎?

9. OK, Let me repeat your message…Is it right ?

好的，讓我重復(fù)一下您的口信……，對(duì)嗎?

10. We must take the message to him when he come back, please don’t worry about this.

請(qǐng)別擔(dān)心，他回來后我們一定會(huì)把口信留給他。

1. May I have your name and your room number , please ?

能告訴我您的姓名和房號(hào)嗎？

2. Could you tell me what time would you like to get up ?/May I know your wake up call time，please ?

請(qǐng)問您需要什么時(shí)間的叫醒？

3. May I repeat your room number and the time , sir / madam ?

我重復(fù)一遍您的房號(hào)和叫醒時(shí)間，好嗎？

4. For all your group members’ rooms at 7:00 am?

所有團(tuán)隊(duì)客人的房間都在早上7：00叫醒嗎?

5. OK, we’ll wake you up at……, have a good sleep.

好吧，我們?cè)凇c(diǎn)叫醒，睡個(gè)好覺。

6. Good morning (afternoon , evening ), sir / madam ! this is your **o’clock wake-up call Service，Today is cloudy，the temperature will be between ** degrees and ** degrees。Have a good day to you (have a nice day ) !

早上好（中午、晚上好），先生/女士，這是您**點(diǎn)的叫醒服務(wù)，今天多云，最高溫度**度，最低溫度**度，祝您一天愉快！

附：天氣情況的詞匯

Sunny 晴朗的

Cloudy 多云的

Windy 有風(fēng)的

Partly Cloudy 局部多云

Rainy 下雨的

Showery 陣雨的

Heavy Rain 大雨

Light Rain 小雨

Storms 雷雨

1. There is no charge for in -house and local call.

內(nèi)線和市話電話免費(fèi)。

2. I 'll check immediately and call you back in a moment.

我會(huì)立刻為您查找，然后打電話給您。

3. Would you mind waiting a minute , I'll check it for you right now.

請(qǐng)稍等一會(huì)兒好嗎？我馬上為您查找

1. Is this a paid call or collect call ?

請(qǐng)問這是自己付費(fèi)還是對(duì)方付費(fèi)電話？

2. Could you please tell me country code , the area code and telephone number, sir /madam?

您能告訴我電話的國家代碼，地區(qū)代碼和電話號(hào)碼嗎？

3. Could you please tell me who are you want to speak ?

您能告訴我您希望找哪位？

4. Could you please spell your name ?

能告訴我您的名字是怎么拼的嗎？

5. If you want to make a IDD，you should press 9 firstly，then the country code , the area code and telephone number.

如果您希望撥打國際長途，請(qǐng)先撥900，然后撥國家代碼，地區(qū)代碼，及電話號(hào)碼。

6. If you want to make a DDD，you should press 9 firstly，then the area code and telephone number.

如果您希望撥打國內(nèi)長途，請(qǐng)先撥9，然后撥地區(qū)代碼，及電話號(hào)碼。

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